Offres d’emploi

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Bordeaux

Marseille

Paris

Postes recherchés

GROWTH MARKETING MANAGER

MARKETING

What will I be doing ?

  • Manage performance-based paid marketing efforts to reach acquisition and retention objectives across all our cities.
  • Deeply understand the lifecycle of Yapero customers and partners and identify opportunities for growth and optimization at every stage of the lifecycle (acquisition, activation, engagement, reactivation, etc.) across email, push, or in-app messages.
  • Run marketing campaigns and other growth initiatives end-to-end: you will design, experiments, develop campaign strategy, oversee execution and analyze results
  • Coordinate with other teams (brand design, tech, local teams ) to develop and refine the targeting strategy, and to find compelling ways of communicating with customers and partners in order to create unforgettable and on-brand content
  • Collaborate with data analytics and tech teams to improve campaign setup and monitoring
  • Conduct and iterate on A/B tests to improve campaign performance
  • Analyze and recommend on an ongoing basis improvements and optimizations to campaign setup and strategy

What skills do I need ?

  • 2+ years experience on online marketing and advertising.
  • Experienced Marketer: you understand the big picture, and know how to get and retain users.
  • Detail-oriented. You won’t let anything slip.
  • Analytical: proven analytical background, you love and manipulate the data, and can both analyze a marketing funnel to size different growth opportunities, build tests to measure impact and synthesize complex results into actionable recommendations.
  • Collaborative: you love to work with many teams, you’re open and enthusiast, and you love to help others.
  • Fluent in french and english
  • And of course you love parties 
CUSTOMER SUPPORT REPRESENTATIVE

SUPPORT

What will I be doing ?

  • Communicating efficiently and effectively with our customers via chat, socials networks and phone.
  • Owning customer communications and issues from initial contact until resolution
  • Being the one responsible,  to ensure that all customers have a great experience with the app – a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
  • Working directly with tech team to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What skills do I need ?

  • Previous experience in a troubleshooting environment.
  • Great problem-solving abilities.
  • Passion for talking to customers all day, every day.
  • Excellent communication and writing skills.
  • The ability to explain complex topics in easy to understand and concise language [french and english].
  • Fluent in french and english
  • And of course you love parties 
PRODUCT RESEARCHER

PRODUCT

What will I be doing ?

  • Understand our business strategy and deliver product that reflects a uniquely Yapero perspective on how to achieve it
  • Deeply know the problems that you’re tackling through research and regular interaction with customers; define and frame those problems for the team
  • Collaborate with your team in thinking big, to imagining future solutions that solve these problems
  • Scope these solutions to their smallest coherent state to ship to customers as early as you can
  • Own and maintain the quality of the product areas your team are responsible for; deliver world-class software in every release.

What skills do I need ?

  • 3 years + working as a user experience researcher on digital products.
  • Expertise in conducting end-to-end user research studies; planning, recruitment, execution, analysis and delivery.
  • An expert’s understanding of rigour and methodological validity in research and how to get the most out of a project with tight constraints.
  • Your work has had real impact and shaped the user experience of digital products and websites. You have worked on both desktop and mobile products.
  • A strong understanding of the psychological basis of user research.
  • Fluent in french and english
  • And of course you love parties 

Postuler

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